FAQ's

FREQUENTLY ASKED QUESTIONS

1. Is it safe and secure to shop online?
When you buy from us, you enter your payment details directly into the payment provider’s system.
bods.bodynits.com never sees your payment details, only whether or not your purchase has been approved.

2. How do is use a promo code?
Simply enter the promotional code in the provided field of your shopping cart. Click "APPLY COUPON" and your order will be adjusted.

3. Do i need an account to browse and buy?
You don’t need an account to browse.
You do need one to buy. If you don’t have one, you will be prompted to create one at the landing page.

4. How does sizing work?
bods.bodynits.com has its size chart with measuring guide. Click Ladies’ Size Chart or Men’s Size Chart at the product section.

5. How do i cancel an order?
If you wish to cancel an order, please contact us and we will do all we can to assist you.
We normally process items within 24 hours so if it has left our warehouse, it will be treated as a return.

HOW TO BE A VIP MEMBER?
To be our VIP member, you will simply have to spend $200 or more in a single transaction. Customers who fulfill these criteria via their online purchases are also automatically enrolled into our VIP program.

As a VIP member, do I enjoy special discount and benefits?

Yes, as bods.bodynits VIP, you are entitled to:


ACCOUNT INFORMATION

1. How do I create an account?
On the right top of your screen click on “REGISTER” and fill-up those required information to create an account.

2. Do I need an account to browse and buy?
You don’t need an account to browse.
You DO need one to buy. If you don’t have one, you will be prompted to create one at checkout.

3. I am having problem logging in?
Check that your password is correct. If you have forgotten your password, you can reset it using the ‘FORGOTTEN PASSWORD’ link within the ACCOUNT LOGIN form. Any other problem, please contact us and we will do all we can to help you.

4. Do I need to log in each time?
The site will normally remember you for 30 days after your last use.
If you clear your cookies manually or your browser does it automatically, you can still browse without logging in, or log in as usual.

5. How do I change my details?
Click on ‘LOGIN’ at the right top of the screen and after entering your email and password select the information you want to change under your account.

6. I have forgotten my password, how do I reset it?
On our login page, you will see an option for 'FORGOTTEN PASSWORD' and this will prompt you through what you need to do.

7. How can i view my orders?
After logging in click on ‘VIEW YOUR ORDER HISTORY’ under 'MY ORDERS' section.

TECHNICAL & SECURITY

1. How secure is using my credit card?
Buying from bods.bodynits is as safe as the safest place on the internet.
When you buy from us, you enter your payment details directly into the payment provider’s system – an internationally recognized payment provider with world class security and fraud detection capabilities. bods.bodynits.com never sees your payment details, only whether or not your purchase has been approved.

2. Do you sell my details to anyone?
Absolutely not. Your details are kept private between you and bods.bodynits.com only.

SHIPPING & DELIVERY

1. Do I have to pay taxes and duties?
Yes as taxes and duties are applied by your local customs authority.

2. How are my purchases shipped?
We use professional courier to make sure the purchased items are shipped to your doorstep.
These companies are logistics experts and ensure the quickest delivery of your purchases.

3. How long does it take to receive my order?
This differs slightly by country. Our warehouse is based in Singapore which is a regional hub. Typically, you will receive your purchase within 2-5 business days. We process orders within the next business day to ensure they are dispatched quickly. Very rarely, there could be a delay when Customs process your items. We attempt to minimize this by using an international carrier and pre-preparing all the necessary paperwork.

4. Can I track my order?
Yes. For all shipments outside Singapore. Once your purchase has been processed and is about to leave our warehouse, you will receive an email confirmation with a tracking number. Use this to check on the status of your purchase at any time. You will find the tracking number in your account, along with your order details.

5. Is my shipment insured?
We do not provide insurance at this time. However, if an item is lost in transit before a delivery signature is obtained, bods.bodynits may, at its sole discretion, provide compensation. Such compensation will consist of replacing the ordered items or reimbursement up to US$500 per order (any items with the same order number, not per item). If you would like us to consider such a case, please contact us.

6. Do you ship to PO boxes?
No. For security reasons we only ship to physical addresses.

RETURNS

1. Can I return an item? What is the return policy?

Yes. You may return purchases within 21 days of the delivery date to you, if the item:

2. How do I return an item?
First, please check that the item meets the conditions for return (has not been worn, no damage & sale items).
Contact us regarding the reason for returning. Package your item for return.
If you re-use packaging, please make sure that any addresses other than ours and yours are completely removed or covered.

Seal the package and send it to us at:

12 Changi South Lane
Bodynits Building
Singapore 486353
Tel: +65 6545 5885
Fax: +65 6545 5360

You are responsible for the cost of return shipping.
Please note: you are responsible for the items until we acknowledge receiving them at our warehouse.

3. Can I exchange for another product?
We do not provide exchanges as most items unless the customer has a geniune reason. If you have any specific questions on exchanges, please contact us.

4. How long does a return take to be credited to my account or credit card?
Once we received the item(s), we will process it within 7 days (often quicker). The refund can take up to 10 days from the time we confirm the return, depending on how quickly banks/paypal process it.

PAYMENT

1. How can I pay for my purchases?

We accept all major credit cards including Visa, Master Card and Paypal.

2. How do i know how much tax and duty i will have to pay?
Customs taxes and/or duties are imposed by your country, not us. It is completely out of our control as to what these charges are and if you will be charged. Please contact your local customs office to find out before placing your order.

3. Are my credit card details secure?
bods.bodynits never sees your credit card details. You will complete the check out and enter your payment details directly into a hosted secure page which uses standard SSL encryption. The third party bank will then tell us whether the payment has been approved and your purchase is complete.

4. When will payment be taken?
All payments are taken as you check out.

5. Why has my payment been rejected?
There could be several reasons for this.
Please ensure your credit card details, expiry date and codes are all accurately entered as these are common causes for rejection.
If payment is still rejected, you will need to contact the bank that issued your credit card if you paid with a credit card.

If you have further question, please kindly contact us.

Bodywork Concepts Pte Ltd
12 Changi South Lane Bodynits Building Singapore 486353

A member of our customer service team shall assist you with all product and ordering questions.

By E-mail: enquiries@bodynits.com
By Phone: (65) 6545 5885 ext 5182 (Monday - Friday 9:00am - 6:00pm GMT +8)